Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

FAQ

Personalized orders are handmade in NYC.  Please allow 6-7 business days for personalized orders to be created before shipment.  You will receive an emailed tracking notification once the order has shipped.

WE CANNOT CREATE RETURN LABELS FOR INTERNATIONAL ORDERS


What shipping options are available?

Currently, we ship via USPS Domestic & USPS International.

When you use a Personal Shopper, we ship overnight via USPS if the item is in stock.


Is all The M merchandise available for purchase online?

Online is a select assortment of our newest and most popular jewelry. 

To find out about additional products, styles, or sizes, please call or visit one of our locations. 


How can I make returns or exchanges?

For online returns or exchanges, please email contact@themjewelersny.com For products purchased through a boutique, please contact the store directly. 

For further assistance, Please email contact@themjewelersny.com

 


What is your exchange / return policy?

All items purchased during the Nov 15th - Dec 15th promotion are eligible for exchange or store credit only.  No refunds on discounted items. No refunds on personalized items.

Returns will be processed within 2-3 business days of being received. It may take up to 5 business days for credit card or PayPal refunds to be processed. Original shipping charges are nonrefundable.

Customer satisfaction is of the utmost importance to us. Unused/ undamaged products can be returned within 7 days of the purchase.  **Personalized items are  Non-Refundable.  This includes engraving, custom orders & all items listed under our personalization section. (Same policy is applied for in-store purchases.)  

All returns to The M Jewelers must be sent ‘SIGNATURE REQUIRED’ for any carrier used.  The M Jewelers is not responsible for any packages returned without proof of our signature acquired upon receipt.  Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received.

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 7-10 business days for the refund to post to your account.

Refund is not guaranteed & is subject to our review of the returned product.  Follow up your return customerservice@themjewelersny.com

Shipping amount will not be refunded on any returns

PROMO CODES CANNOT BE ADDED AFTER CHECKING OUT/COMPLETING YOUR PURCHASE

** ITEMS/PRODUCTS BOUGHT WITH PROMOTIONAL CODE ARE FINAL SALE


Wholesale?

Want to carry The M Jewelers in your store?  Please email contact@themjewelersny.com

Please email contact@themjewelersny.com to setup an in-store wholesale appointment.

 


You are sold out of the piece I want. When will you have more? 

Sign up to our exclusive mailing list.  You will be notified.