Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

FAQ

Personalized orders are handmade in NYC.  Please allow 7 business days for personalized orders to be created before shipment.  You will receive an emailed tracking notification once the order is complete & ready for shipment.

WE CANNOT CREATE RETURN LABELS FOR INTERNATIONAL ORDERS

*VOUCHER CODES FROM 3RD PARTY WEBSITES & DISCOUNT CODES CANNOT BE COMBINED & WILL NOT BE HONORED*

COMPLIMENTARY CUSTOM CHAIN LENGTH REQUESTS ARE ONLY AVAILABLE FOR GOLD VERMEIL, SILVER & ROSE VERMEIL OPTIONS.  CUSTOM LENGTHS FOR 14KT SOLID GOLD OPTIONS MAY VARY IN PRICE.

TheMJewlelersNY.com delivers parcels all over the world via USPS Priority. All orders are processed within 1 working day. (Please allow 6-7 business days for personalized orders to be created before shipment. Shipping option applies to the order after the order has been  created.  You will receive an emailed shipping notification with tracking once your order is ready for shipment. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. TheMJewelersNy.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of TheMJewelersNy.com.

 

The M Jewelers is not liable for lost or stolen packages. Please contact your mail courier to track down your package. When ordering please make sure your destination address is secure and reliable.


What shipping options are available?

Currently, we ship via USPS Domestic & USPS International.

When you use a Personal Shopper, we ship overnight via USPS if the item is in stock.


Is all The M merchandise available for purchase online?

Online is a select assortment of our newest and most popular jewelry. 

To find out about additional products, styles, or sizes, please call or visit one of our locations. 


How can I make returns or exchanges?

For online returns or exchanges, please email contact@themjewelersny.com For products purchased through a boutique, please contact the store directly. 

For further assistance, Please email contact@themjewelersny.com

 


What is your exchange / return policy?

No refunds on discounted items. No refunds on personalized items.

Returns will be processed within 2-3 business days of being received. It may take up to 5 business days for credit card or PayPal refunds to be processed. Original shipping charges are nonrefundable.

Customer satisfaction is of the utmost importance to us. Unused/ undamaged products can be returned within 7 days of the purchase.  **Personalized items are  Non-Refundable.  This includes engraving, custom orders & all items listed under our personalization section. (Same policy is applied for in-store purchases.)  

All returns to The M Jewelers must be sent ‘SIGNATURE REQUIRED’ for any carrier used.  The M Jewelers is not responsible for any packages returned without proof of our signature acquired upon receipt.  Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received.

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 7-10 business days for the refund to post to your account.

Refund is not guaranteed & is subject to our review of the returned product.  Follow up your return contact@themjewelersny.com

Shipping amount will not be refunded on any returns.

PROMO CODES CANNOT BE ADDED AFTER CHECKING OUT/COMPLETING YOUR PURCHASE

** ITEMS/PRODUCTS BOUGHT WITH PROMOTIONAL CODE ARE FINAL SALE

 

TOO RE-DIP ITEMS OR ADJUST CHAIN LENGTH PLEASE VISIT OUR REPAIR SECTION http://www.themjewelersny.com/repairs/


Wholesale?

Want to carry The M Jewelers in your store?  Please email contact@themjewelersny.com

 

Can I make a change to my order?                  

Please email contact@themjewelersny.com to setup an in-store wholesale appointment.

 

Changes can only be made within a 10 minute window after your purchase. Please email contact@themjewelersny.com within this timeframe. CHANGES CANNOT BE MADE AFTER THIS TIMEFRAME.


You are sold out of the piece I want. When will you have more? 

Sign up to our exclusive mailing list.  You will be notified.